Frequently Asked Questions
Returns, Refunds & Exchanges
We want you to LOVE your purchase and feel good knowing every stitch is made with love and skilled craftsmanship. Please choose your shoes carefully as we do not offer a refund on items unless they are faulty or if you provide us with measurements and shoes come back a different size. You will be able to exchange your shoes for a different pair or change in size. Please note we do not refund sale items in the sale section. For change of mind on sale items a store credit will be issued. If your product is faulty upon arrival we will endeavor to get a replacement sent out or issue a refund. For all returns/refunds the cost of the product will be refunded minus the shipping cost. Please note, for exchanges you will need to cover the cost of the replacement item sent out from us. This is because we offer $5.99 shipping with our competitive prices and do not have the capacity to pay for shipping twice per order - thank you for your understanding with this. If you have any concerns or queries about the product please do reach out to us at firstname.lastname@example.org and we will get back to you within 1-2 working days.
Where do our products come from?
Our products are all handcrafted from an all male team of Balinese Artisans. They are paid a high premium for their products they produce. Our products (unless stated) are all made from leather. We use cow, goat and lambskin. It will state in the product description. We believe in supporting local Artisans and will always endeavor to do so. The nature of handmade goods means each product has slight variations and there are no two made exactly the same.
How does made-to-order work?
Where purchasing online, and we do not currently hold the stock of your item, whether it be the style, size, or colour, we place your order with our team of Artisans after you have completed your purchase on our website. This can apply to a few of our items, you will see in the product description if it is a made to order item or pre-made. We like to allow 10 – 21 days for any made to order items depending on the nature of the item purchased. We will email you to advise you of this upon placing the order and keep you updated for when your order is dispatched. This includes international shipping time. We endeavor to get your item/s to you as soon as possible.
How long does it take to get my order?
Once dispatched, orders generally take around 1-3 days to reach your address, depending on your location. Orders shipped to New Zealand from our factory (if stated in the website listing) take 3-7 days and Australia generally takes around 4 - 8 days.
What shipping services do you use?
All orders are shipped using registered mail either with FedEx, DHL, NZ Post or Fastway Couriers (within NZ).
How can I track my order?
Once your order is dispatched you will receive a shipping confirmation email with a tracking number and a link to track your shipment.
How do I submit a return and how is this processed?
Returns are to be submitted by contacting our customer service team via email: email@example.com as soon as possible.
Duty & Tax
Sandy Days is not liable to pay for your duties and or taxes for your items purchased. We cannot take any responsibility for the payment of import fees, taxes or other associated import costs to any country, as these costs are the responsibility of the recipient. Where you have concern regarding this, as your purchase amount is over the countries declared threshold, we recommend you contact your local Customs office to check your countries customs/import policy to see if your purchase is liable for tax
Yes we offer wholesale! For more information on this please contact us at firstname.lastname@example.org
We accept the following payment options: Visa, Mastercard, Amex, Paypal and Laybuy (for New Zealand, Australian customers only).