FAQs – Sandy Days

FAQs

Returns, Refunds & Exchanges

We want you to LOVE your purchase and feel good knowing every stitch is made with love and skilled craftsmanship. If you are not completely satisfied please do get in touch with us via email to find a resolution. If your product is faulty upon arrival we will endeavor to get a replacement sent out or issue a refund. For change of mind we cannot offer a refund. We can offer an exchange for another item but you will need to cover shipping costs to send the item back and have a new one sent out. If you have any concerns or queries about the product please do reach out to us at info@sandydays.co.nz  and we will get back to you within 1-2 working days.  

 

Where do our products come from?

The majority of our products are handmade from skilled Artisans in remote village communities. The female Artisans come from South-East Asia, in economically disadvantaged hill tribe communities. Many of the Artisans come from the Hmong, Karen and Aka communities. All levels of Sandy Days bag production are environmentally friendly and promote safe working conditions. Our Artisans are paid a living wage so they are able to stay in their villages and provide for their families and putting their children through schooling. Many of the products are made with organic hemp, cotton and canvas. Our products are produced with sustainability in mind. We endeavor to be as environmentally friendly as possible. 

We also have Balinese Artisans who hand make some of our beautiful products. They are paid a high premium for their products they produce. We believe in supporting local Artisans and will always endeavor to do so. The nature of handmade goods means each product has slight variations and there are no two made exactly the same. 

We also have a small range of boutique suppliers who design their products and hand make them. These suppliers come from Europe. Asia and the USA. We believe in fair pay, human rights and equal opportunities. 

 

Duty & Tax

Sandy Days is not liable to pay for your duties and or taxes for your items purchased. For items shipped from us directly in Auckland you do not need to worry about duty regardless of the amount spent as we pay the duty when we receive the items from our manufacturer. Most of our products are sent out from Auckland, New Zealand. If you are in New Zealand you will not need to pay any taxes. For international orders please check your customs/import policy to see if your purchase is liable for tax. 

 

Wholesale

Yes we offer wholesale! For more information on this please contact us at info@sandydays.co.nz 

 

Payment Options 

Visa, Mastercard, Amex, Paypal and Laybuy (for New Zealand, Australian customers only).